DSLRPros Return & RMA Policy

We stand behind the quality of the products we sell. Our Return Merchandise Authorization (RMA) process is designed to ensure fair, thorough evaluation of all returns. Please review the policy below before submitting your request.

RMA Assessment Process

All returned products are evaluated based on the problem description you provide in your RMA request form.

  • After inspection, we’ll determine the product’s status and inform you of the outcome.
  • If no problem is found, we reserve the right to charge for testing and return shipping.
  • Warranty repairs do not extend the original warranty period.

Items Not Eligible for Warranty Credit or Exchange

Warranty credits or exchanges will not be issued for products that:

  • Fail due to accidents, misuse, neglect, or failure to follow the owner’s manual.
  • Are damaged by incorrect voltage or improper wiring.
  • Are exposed to rain, humidity, corrosive environments, or contaminants.
  • Are damaged during shipping.
  • Fail from installation or use outside the recommended guidelines.
  • Have cosmetic defects that do not affect functionality.
  • Are incomplete, defaced, or have a different serial number than authorized.
  • Were special orders or custom-configured items.

If your shipment arrives damaged, please:

  • Note the damage on the carrier’s delivery record.
  • Retain all original packaging and packing materials.
  • Arrange for a carrier inspection of the damaged merchandise.

Packaging Requirements

Careful packaging is your responsibility.

  • Products must be returned in their original packaging, including all materials, manuals, and accessories.
  • DSLRPros is not liable for damage or loss during shipping.
  • Damage or hardware failure resulting from poor packaging will incur additional repair costs.

Non-Warranty Assessments & Repairs

If your return is for non-warranty evaluation:

  • We will provide an estimate of repair costs after inspection.
  • If the issue differs from your original description or is determined to be shipping damage, we will notify you immediately.
  • If no fault is found, we may charge for testing and return shipping.

Written confirmation is required to:

  • Approve repairs and agree to cover repair and shipping costs.
  • Authorize the return of the item in its current condition at your expense.

Failure to provide written confirmation within 30 days of notification will result in the product being returned as is, at your expense.

All repair work is warranted for 90 days from the date of shipment.

Need Help?

We’re here to help. If you have questions about your order or the return process, please reach out:

Phone: (877) 299-1075 or (213) 262-9436
Monday–Friday, 7 AM–5 PM Pacific Time

Email: support@DSLRPros.com