Returns, Replacements & Warranty Policy

At DSLRPros, we are committed to providing you with exceptional customer service and ensuring satisfaction with your purchase. Please carefully review our returns, replacements, and warranty policies below for detailed information.

1. General Return Policy

We offer a 30-day return window from the date of shipment on select items that meet the conditions below. Items that do not meet these criteria are not eligible for return:

• The product is unused, unopened, and in its original, undamaged packaging
• All original components are included (e.g., box, manuals, cables, warranty cards, accessories)
• A valid Return Merchandise Authorization (RMA) number has been issued by DSLRPros
  

To initiate a return:

• Email support@dslrpros.com with your sales receipt
• Complete the RMA request form
• An RMA representative will respond within 24 business hours

Note: Shipping fees are non-refundable if the item is returned in a functional state.

DSLRPros reserves the right to approve or deny any return at its sole discretion.

2. Custom-Built Kits and RTF Products

Not eligible for return or exchange.

Custom-built kits, packages, combos, or Ready-to-Fly (RTF) drones cannot be returned or exchanged. These products are built to your specific requirements and rigorously tested before shipment.

3. Dead-on-Arrival (DOA) Items

If your item arrives non-functional or fails to power on, it may be classified as DOA and eligible for exchange within 30 days of delivery.

• Replacement will be made for the same model or a manufacturer-approved equivalent
• After 30 days, all warranty claims must be directed to the product manufacturer
• DSLRPros may provide a prepaid return label or reimburse shipping costs at its discretion

Note: DOA means the item is non-operational out of the box, as verified by DSLRPros support.

Shipping Costs for DOA Items: A prepaid shipping label or reimbursement for return shipping charges may be provided for DOA exchanges, at DSLRPros' discretion.

 

4. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect:

• Contact Customer Support within 5 business days of delivery
• If the shipping box shows visible or extensive damage, refuse the package and notify us immediately

📞 Call us at (877) 299-1075 or (213) 262-9436

5. Refusal of Delivery

Refusing delivery for reasons other than shipping damage will result in:

• Actual shipping costs being deducted from your refund (both outbound and return)
• A partial refund for the item cost only

This applies even if your order qualified for free shipping.

6. Incorrect Shipping Address

If your package is returned due to a customer-provided address error:

• You will be responsible for reshipping costs
• Refunds (if applicable) will be reduced by the original shipping cost
• Re-shipping fees apply for packages resent to corrected addresses
  

Reshipping requests will be subject to a re-shipping fee.

7. Refund Process

Once your return is received and inspected:

• DSLRPros will notify you of your refund approval status
• Approved refunds will be issued to your original payment method
• Refund timing is subject to your card issuer’s processing times
  
  

8. Warranty Limitations

DSLRPros does not provide warranties for products; all warranty claims must be directed to the manufacturer.

We are not liable for:

• Damage to other equipment caused by a failed component.
• Injury or property damage resulting from the use or misuse of any equipment purchased from our site.

9. Shipping Costs

Unless an item is confirmed DOA:

• You are responsible for the return shipping fees
• These costs are non-refundable and will be deducted from your total refund amount

View our full Shipping Policy for additional details.

10. RMA Requests and Shipping Instructions

Do not send items back without an approved RMA number.

• Submit an RMA request form to receive authorization and shipping instructions
• Unauthorized returns will be refused and returned to sender