Returns, Replacements & Warranty Policy

At DSLRPros, we are committed to providing you with exceptional customer service and ensuring satisfaction with your purchase. Please carefully review our returns, replacements, and warranty policies below for detailed information.

1. General Return Policy

Items are eligible for return within 30 days when they are in their original undamaged packaging and have not been used. We offer a 30-day ‘buyer’s remorse’ return policy on select products from the ship date, provided the item has an approved RMA (Return Merchandise Authorization) number.

Eligible Returns:

Products in their original, sealed packaging may be returned without inquiry. Items must include all original components such as the box, packing materials, manuals, warranty cards, and accessories, and be in brand-new condition.

Opened Items:

Items that have been opened or used but remain in like-new condition may also be eligible for return; however, they are subject to a 20% restocking fee.

Exceptions:

DSLRPros may make exceptions to this policy at its sole discretion.

To initiate a return:

• Email support@dslrpros.com with your sales receipt and complete the RMA request form.
• An RMA representative will respond within 24 business hours.
• Note: Shipping fees are non-refundable if the item is returned in a functional state.

2. Custom-Built Kits and RTF Products

Non-Returnable Items 

Custom-built kits, packages, combos, or Ready-to-Fly (RTF) drones cannot be returned or exchanged. These products are built to your specific requirements and rigorously tested before shipment.

3. Dead-on-Arrival (DOA) Items

Items deemed DOA may be exchanged for the same model or a manufacturer’s equivalent within 30 days of purchase.

• After 30 days, all warranty requests must be directed to the manufacturer.

Shipping Costs for DOA Items: A prepaid shipping label or reimbursement for return shipping charges may be provided for DOA exchanges, at DSLRPros' discretion.

 

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact Customer Support within 5 business days of receiving your shipment.

• For items with extensive box damage, refuse delivery and notify Customer Support immediately at (877) 299-1075 or (213) 262-9436.

5. Refusal of Delivery

Packages refused for delivery (excluding damaged items) will incur actual shipping charges for both the original shipment and return.

• Once received at our warehouse, you will be refunded the purchase price minus the shipping costs.
• Note: This applies even if free shipping was part of your original purchase.

6. Incorrect Shipping Address

If a package is returned due to an incorrect shipping address provided by the customer:

• You will be charged for additional shipping fees.
• A credit will be issued for the purchase price minus shipping costs.

Reshipping requests will be subject to a re-shipping fee.

7. Refund Process

Once we receive your returned item, it will be inspected, and you will be notified of the status of your refund.

Approved refunds will be processed to your original payment method, with timing dependent on your card issuer’s policies.

8. Warranty Limitations

DSLRPros does not provide warranties for products; all warranty claims must be directed to the manufacturer.

We are not liable for:

• Damage to other equipment caused by a failed component.
• Injury or property damage resulting from the use or misuse of any equipment purchased from our site.

9. Shipping Costs

Unless a product is deemed DOA, you are responsible for shipping costs for authorized returns. These costs are non-refundable and will be deducted from the refund amount.

To know more about our Shipping Policy, click here.

10. RMA Requests and Shipping Instructions

To return an item, complete the RMA request form to receive an RMA number and return shipping instructions.

• Do not ship items back without authorization, as unauthorized packages will be refused.